Business Studies: 2017: CBSE: [All India]: Set – III
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Q1
Why is 'Aptitude Test' conducted in the process of selection?
Marks:1Answer:
Aptitude test is conducted to find out whether the potential candidate has the capacity and talent to learn in future on a specific job.
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Q2
Isha Machines was a renowned name for quality sewing machines since 1960. Mr. Suresh, the owner of Isha Machines, was worried as the production had declined during the last three month. He directed the Production Manager to find out the reason. The production Manager ordered the different supervisors to prepare a performance report of the workers working under them. Identify the step taken by the Production Manager that is related to one of the functions of management.
Marks:1Answer:
The step taken by Production Manager is Measurement of Actual Performance under the controlling function of management.
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Q3
Give the meaning of supervision as an element of Directing.
Marks:1Answer:
Supervision is the process of guiding and instructing the subordinates towards achieving the desired goals. It implies overseeing the work of the subordinates.
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Q4
What is meant by 'Capital Structure'?
Marks:1Answer:
Capital structure refers to the mix between owners and borrowed funds.
Owners funds consist of equity share capital, Preference share capital, Reserves & surplus. Borrowed funds consist of Debentures, Loans, Deposits, etc. A company needs to decide upon the optimum mix of these sources, which refers to the capital structure.
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Q5
Mansi took her niece, Ridhima, for shopping to 'Mega Stores' to buy her a bag for her birthday. She was delighted when on payment of the bag she got a pencil box along with the bag free of cost. Identify the technique of sales promotion used by the company.
Marks:1Answer:
The technique of sales promotion being used by the company is 'Product Combination'.
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Q6
Sika Ltd., a reputed industrial machines manufacturer, needs Rupees twenty crores as additional capital to expand the business. Mr. Amit Joshi, the Chief Executive Officer (CEO) of the company wants to raise funds through equity. The Finance Manager, Mr. Narinder Singh, suggested that the shares may be sold to nvesting public through intermediaries, as the same will be less expensive. Name the method through which the company decided to raise additional capital.
Marks:1Answer:
The method through which Sika Ltd. decided to raise additional capital is 'Offer for Sale'.
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Q7
Differentiate between 'formal' and 'informal' organisation on the basis of 'flow of communication'.
Marks:1Answer:
Basis
Formal
Informal
Flow of communication
Communication takes place through a properly defined scalar chain
Communication can take place in any direction as there is no planned communication
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Q8
Bhagwati Enterprises is a company engaged in the marketing of air-conditioners of a famous brand. The company has a functional structure with four main functions Purchase, Sale, Finance and Staffing. As the demand for the product grew, the company decided to recruit more employees.
Identify the concept which will help the Human Resource Manager to find out the number and type of personnel available so that he could decide and recruit the required number of persons for each department.
Marks:1Answer:
Workload Analysis will help the Human Resource Manager in finding the number and type of personnel available so that he could decide and recruit the required number of persons for each department.
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Q9
Ramnath Ltd. is dealing in import of organic food items in bulk. The company sells the items in smaller quantities in attractive packages. Performance of the company has been up to the expectations in the past. Keeping up with the latest packaging technology, the company decided to upgrade its machinery. For this, the Finance Manager of the company, Mr. Vikrant Dhull, estimated the amount of funds required and the timings. This will help the company in linking the investment and the financing decisions on a continuous basis. Therefore, Mr. Vikrant Dhull began with the preparation of a sales forecast for the next four years. He also collected the relevant data about the profit estimates in the coming years. By doing this, he wanted to be sure about the availability of funds from the internal sources. For the remaining funds he is trying to find out alternative sources.
a) Identify the financial concept discussed in the above paragraph.
b) Also, state any two points of importance of the financial concept, so identified.
Marks:3Answer:
a) The financial concept discussed in the paragraph is Financial Planning.
b) Its importance can be highlighted from the following factors:
· It helps in forecasting what may happen in future under different business situations. It makes the firms better prepared for future eventualities.
· It helps in coordinating various business functions like sales, production and marketing etc., by providing clear policies and procedures.
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Q10
Hemant, Guddu and Toshita were friends from college days and presently they were doing different kinds of business. They regularly meet and discuss their business ideas, and exchange notes on customer satisfaction, marketing efforts, product designing, selling techniques, social concerns etc. In one of such meetings, Hemant drew the attention of Guddu and Toshita towards the exploitation of consumers. He told that most of the sellers were exploiting the consumers in various ways and were not paying attention towards the social, ethical and ecological aspects of marketing, whereas he was not doing so. Guddu told that they were under pressure to satisfy the consumers but stated that the consumers would not buy or not buy enough unless they were adequately convinced and motivated for the same.
Toshita stressed that a company cannot achieve its objectives without satisfying the needs of the customers. It was the duty of the businessmen to keep consumer satisfaction in mind, because business is run by the resources made available by the society. She further stated that she herself was taking into consideration the needs of the customers.
Identify the various types of thinking that guided Hemant, Guddu andToshita in the marketing efforts of their business. Also, state one more feature each of the various types of thinking identified that is not given in the above para.
Marks:3Answer:
The concept of thinking followed by Hemant is the Societal Marketing Concept. It is an extension of modern marketing concept and emphasises social welfare along with the interests of the firm and its customers. This concept includes social implications in the process of decision-making.
Feature: The organisation should pay due consideration to social and environmental problems such as pollution, deforestation, population explosion and inflation.
The concept of thinking followed by Guddu is the Selling concept. According to this concept, a consumer would purchase the product only when he is sufficiently convinced regarding the features, quality, etc., of the product.
Feature: This thinking encourages that firms must focus on rigorous selling and promotion techniques so as to increase the sale of their product.
The concept of thinking followed by Toshita is Marketing concept. The marketing concept believes that customer satisfaction plays a vital role in the long-run success of any organization and so an organisations must aim towards appropriately identifying such needs of customers and satisfying them in an effective manner.
Feature: This suggests that a firm should not just independently work towards customer satisfaction, but also aim at satisfying the customers better than its competitors.
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